Technical Support
The links below provide additional information about Gene Johnson's products. If you can't find
the information you are after, please contact our support team directly by sending an email to:
Technical Support
Be sure to include a detailed description of the issue you are experiencing. One of our team members
will respond to your email within 24 hours.
System Requirements
View a list of the supported Operating systems and other computer requirements to run HIVbase 2004.
HIVbase2004 User Manual
Download the HIVbase 2004 product user manual. This is the complete user documentation for HIVbase.
The user manual is in PDF format. You'll need to have the latest Adobe Acrobat Reader in order to view
the HIVbase 2004 User Manual. Get the reader here if you do not have
it already.
HIVbase2004 Quick Start Guide
Download the Quick Start tutorial for HIVbase 2004. This document will walk you through three
simple exercises that will introduce you to the main features of HIVbase. This is the fastest
way to get started with the application.
The Quick Start guide is in PDF format. You'll need to have the latest Adobe Acrobat Reader
in order to view the guide. Get the reader here if you do
not have it already.
Get the Sample File for use with the
quick start guide (this sample file is required in order to run through the exercises in the
quick start guide).
Region Definition Updates
Access the latest Region Definitions published by Gene Johnson. These definitions ensure
that the HIVbase is efficiently parsing all of the known regions within your HIV sequence
data.
Frequently Asked Questions
See some of the most frequent questions from other users of HIVbase.
Contact Product Support
Use this form to send specific questions or issues to Gene Johnson's Support team.
