Frequently Asked Quesions
Q: I upgraded from v1.0 and converted my data but queries do not return
data
A: After you run the upgrade application and convert your data you MUST
go to the HELP menu tab and select check for updates. The online update will work
automatically. To use the 'update by file' method, you must first download the update
file from the website.
Region Update
File.
Q: It seems like the installation is working and I can see the scroll
bar advancing as if it were installing. After a short time though, the scroll bar
rolls back and I get an message saying that the install failed.
A: It may be that you do not have the "File and Print Sharing" feature
installed from Windows. To check for this (and to install it as well) :
- Go to START>CONTROL PANEL>NETWORK CONNECTIONS directory.
- Right click on your LAN or Network connection and select properties.
See if there is a property named "File and Printer Sharing for Microsoft Networks"
present and selected.
- If the File and Printer Sharing service is not installed, click the INSTALL button, select the
SERVICE option and select this service for install.
- Reboot and try to install again.
Mostly this happens on new computers or computers using a Novell Network where Microsoft
file and printer sharing is not used.
Q: I upgraded to a newer OS on my computer. When I attempted to re-install
HIVbase it said that my registration was not valid.
A: HIVbase associates your license to a specific computer. One of the
identifying characteristics of your computer is the operating system, so changing
the OS can fool the licencing into thinking that the user is trying to run HIVbase
on a different machine. If you are upgrading your machine to a new OS or want to
switch HIVbase to a new computer, simply
contact Technical Support
a request that your activation code be reset. You'll need to explain the circumstances around
the need to reset the code.
Q: When I import sequence files and annotate the sequences, only the
first sequence becomes annotated
A: After your files are imported, you will notice that only the first
sequence is highlighted. You must use the shift or control keys to highlight the
sequences you want to annotate. To annotate all of them, simply scroll down to the
end of the sequences, hold down the shift key and click on the last sequence. Everything
from the first highlighted sequence to the last one in the file will become highlighted.
Select your annotation values and they will immediately be applied. Individual sequences
can be changed after you modify all the sequences by just going to that sequence
and selecting it. The values you just gave to all the sequences will be there, but
you will also be able to change any values specific to the single sequence you have
selected.
Q: I have sequences that I know contain full domains but HIVbase does
not pick it up.
A: HIVbase's protein identification tool has a very high success rate
for finding regions and domains within your sequences. However, we are constantly
improving this tool with new definitions and processes to identify these regions.
It is inevitable that some regions might be missed due to the nature of the identifiation
process.
If you encounter a situation in which HIVbase has not found a particular region that you
are expecting, you should first make sure you have the latest Region Definitions installed.
Select "Help-->Check for Updates" to automatically update your copy of HIVbase. Alternatively,
you can download the latest update file and manually load it into your system.
Click
here to access the latest
Region Definition file.
Finally, if updating your system does not produce the intended results, send an email to:
Info@genejohnson.net and provide
a detailed description of the problem. The Gene Johnson Research and Development team is
constantly working to update the Region Identification Tool and values your input and suggestions.
